Policies

1. Introduction
Herbal Phoenix STL may disclose Personal Data and other information as follows:

• Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages. If we do so, their use and disclosure of your Personal Data will be subject to this Policy.

• Additional Disclosures:

  • Legal Compliance and Protection: We may also disclose your Personal Data when required by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of Herbal Phoenix STL; (c) act in urgent circumstances to protect the personal safety of users of the Service or the public; or (d) protect against legal liability. This includes responding to subpoenas, court orders, or legal process, or to government requests.​

  • Business Transfers: In the event that Herbal Phoenix STL is involved in a merger, acquisition, sale of assets, or other change of control, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your Personal Data.

• Affiliates: We may disclose the Personal Data to our affiliates or to other service providers and vendors who perform services on our behalf, such as cloud hosting, data analytics, customer support, and marketing assistance. We require these third parties to protect the confidentiality of your Personal Data and to use it only for the purposes for which we disclose it to them.

• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

​​

2. Purpose of SMS Notifications
Beyond appointment confirmations, appointment reminders, event reminders, and responding to customer inquiries, Herbal Phoenix STL uses SMS messaging for the following purposes:

• Sales and Promotions:

  • Sending exclusive offers, flash sales, and promotional codes.

  • Announcing new product launches.

  • Communicating loyalty program updates and personalized rewards (e.g., birthday offers).

• Customer Engagement and Relationship Building:

  • Delivering welcome messages to new subscribers.

  • Requesting customer reviews and testimonials.

  • Sending re-engagement campaigns to inactive customers.

• Customer Service and Support Enhancements:

  • Providing real-time order updates (e.g., shipping, delivery notifications).

  • Offering quick answers to frequently asked questions via automated responses.

• Lead Generation and Nurturing:

  • Facilitating opt-ins via keywords for discounts or information.

  • Promoting and enabling sign-ups for webinars, workshops, or educational events.

3. Opt-In and Consent
By providing your phone number and opting into our SMS notifications, you confirm that you are the 
owner or authorized user of the phone number provided. You consent to receive recurring automated 
text messages (SMS, MMS) from us regarding your scheduled visits, service updates, offers, and other 
important notifications. Consent is not required to make any purchase from us. Message frequency may 
vary, but you can generally expect to receive between 1-5 messages per week.

4. Opt-Out Instructions
Your consent to receive automated texts is entirely voluntary. You may opt-out at any time:

• To stop receiving messages, reply “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” to any SMS message from us.

• You may also email us at info@herbalstl.com with your opt-out request.

• After you opt out, you will receive a final confirmation message, and no further messages will be sent to your number unless you re-enroll.

​​

5. Help and Support
If you are experiencing issues with our SMS notifications or need assistance, you can:

• Reply with the keyword “HELP” to any message.

• Email us directly at info@herbalstl.com.

​​

6. Message and Data Rates
Standard message and data rates may apply for any messages sent to you from us and from you to us. 
Please consult your mobile service provider for details regarding your text plan or data rates.
 

7. Privacy and Data Security
We value your privacy and are committed to protecting your personal information. Your data will be 
used solely for the purposes described in this policy, such as managing your service appointments, 
processing payments, and ensuring proper communication regarding your services.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We 
may share your information with third parties only as required by law, for billing and payment 
processing, or to fulfill our contractual obligations.

8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was 
collected, including legal, accounting, or reporting requirements. After this period, your data will be 
securely deleted or anonymized.

9. Compliance with Regulations
We comply with all relevant laws and regulations, including the Telephone Consumer Protection Act 
(TCPA) and CTIA guidelines. Our practices ensure that you can easily manage your preferences, and we 
provide clear instructions for opting in or out of our SMS notifications.

10. Indemnification
You agree to indemnify, defend, and hold us harmless from any privacy, tort, or other claims, including 
claims under the TCPA or any state law equivalents, arising from your voluntary provision of a telephone
number that is not owned by you and/or your failure to notify us of any changes to your mobile 
telephone number.

11. Participation Requirements
To participate in our SMS notifications service, you must:

• Be 18 years of age or older.

• Own a wireless device capable of two-way messaging.

• Be a subscriber to a wireless service with text messaging capabilities. Please note that not all mobile carriers support this service.

12. Dispute Resolution and Arbitration
By using our SMS notifications service, you agree to resolve any disputes with us on an individual basis 
and not as part of any class or representative action. You waive your right to a trial by jury and agree 
that any claims will be resolved through final and binding arbitration. If you do not agree to these terms,
please do not participate in the service.

13. Miscellaneous
You warrant and represent that you have the necessary rights, power, and authority to agree to these 
Terms and Conditions and that your participation in this service does not violate any other contract or 
obligation. If any provision of this Agreement is found to be unenforceable or invalid, the remaining 
provisions will remain in full force and effect.

We reserve the right to modify these Terms and Conditions at any time. Any updates will be 
communicated to you via SMS or email, and your continued participation in the service constitutes 
acceptance of the modified terms.

14. Contact Information
If you have any questions or concerns about these Terms and Conditions or our privacy practices, please
contact us at:
Email: info@herbalstl.com
Phone: 314-384-5616

15. Full Privacy Policy
For more detailed information on how we collect, use, and protect your data, please review our 
full Privacy Policy